Main features

1. REAL TIME ALIGNMENT
   The system keeps project management activities aligned with customer support requests- both at ticket creation and modification and for issue-related events on JIRA
   
2. AUTOMATIC CONFIGURATION
   For a proper initial installation all necessary settings are automatically configured. These can, of course, be customized by the user according to his or her needs. 

Add-on benefits

The plugin independently handles the alignment in Jira of service and support requests, with the ability to import ticket attachments. At the same time it mirrors Jira issue events on tickets.

• Intuitive: one-click a ticket and use of drop-down menu for choosing the name and components or content of the referenced project.
• Easy to install: offers initial automatic configuration of the system with the possibility to add a range of possible customizations

• Efficient: customer users and agents can access project queues or create new issues in Jira, right from the opening of the ticket and throughout its life cycle. Changes in Jira are reported on the relevant tickets.