Course details

Learn how to use Rexpondo for ITSM.
Training course for ITSM management.

Location and modality

Online.

Lenght

12 hours.

Material required

Each participant must have his or her own laptop with a web browser installed (preferably Google Chrome) and Rexpondo.

Prerequisites

Web architecture

Good knowledge of the use of a web browser. 

Unix Systems

Competence in Unix / Linux (z.B. LPIC1).

Internet Protocols

Practical knowledge of protocols, e.g. SMTP, POP3, HTTP, FTP.

SQL

Basic knowledge of SQL.

Text editor with Unix interface

Experience in the use of editor (e.g. UltraEdit, VI, VIM).

Web server and email server configuration

Ability to configure a web (Apache2) and email server.